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Heat Pump · Raleigh & Triangle

One System. Two Carolina Seasons. Done Right.

Heat pump repair, replacement, installation, and maintenance for Raleigh-area homes. We test before we quote, size before we install, and put every recommendation in writing.

When the system isn't keeping up, runs on emergency heat constantly, or sounds different than it used to, we diagnose properly before recommending repair, refrigerant work, or replacement.

Schedule Service → Call (919) 897-1111

Family run The Oyler family Home comfort since 1972.

Diagnostic standard $77 fee Credits toward the repair.

Pricing Flat-rate, in writing Before a wrench turns.

Brands serviced Every major brand We install Daikin and Goodman.

After hours A real person Not a voicemail.

Four ways we handle your heat pump

Tell us what's going on.

Repair, install, replace, or seasonal care. We route you to the right page, the right phone, the right answer.

01 · Repair

Heat Pump Repair

When the system runs on emergency heat all the time, the outdoor unit isn't reversing, refrigerant pressures are off, or the defrost cycle isn't completing. Flat-rate repair on every major brand. The $77 diagnostic credits toward the repair.

Starting at$77 diagnostic

Schedule a repair → 02 · Installation

Heat Pump Installation

For new construction, additions, or upgrading from a furnace + AC pair. We size the system to the actual load, Manual J on every quote, with variable-speed inverter options where they make sense. Financing through GreenSky.

ConsultationFree in-home

Schedule a consult → 03 · Replacement

Heat Pump Replacement

When the unit is past 12 to 15 years or the repair math no longer works. We measure, recommend, and quote in writing. Sometimes a dual-fuel setup (heat pump + gas backup) makes more sense than a like-for-like swap.

ConsultationFree in-home

Get a replacement quote → 04 · Maintenance

Heat Pump Tune-up

Heat pumps run year-round, so they need two seasonal visits, one pre-summer for cooling-mode checks and one pre-winter for heating-mode + defrost-cycle checks. Both covered by the Cardinal Club.

Cardinal Club$14.99/mo

Schedule a maintenance →

A Charlotte repair call

The reversing valve wasn't broken. A stuck defrost board was.

A homeowner in Apex called us last February about a heat pump that wouldn't switch out of cooling mode in 38-degree weather, blowing cold air with the thermostat set to 70. Another company had already diagnosed a failed reversing valve and quoted a $2,800 repair (or full system replacement at $11,000).

We came out with a $77 diagnostic. Gauges on the line set, multimeter on the defrost board, voltage check on the reversing valve solenoid. The reversing valve was functional, the solenoid was getting voltage, but the defrost board was sending stuck signals that kept the system reading "in defrost cycle" indefinitely.

Replaced the defrost board, recalibrated the outdoor sensor, and tested through three defrost cycles. The system swapped between heating and cooling modes properly. Total repair came in under $650, the $77 diagnostic credited toward the work. The reversing valve, original from a 2018 install, is still in service.

"Failed reversing valve" is one of the most over-quoted heat pump repairs.

If the symptoms point one way and the measurement points another, we trust the measurement.

Not every refrigerant-side complaint is actually refrigerant-side.

The standard, every job

We don't guess. We test.

Every heat pump call starts with refrigerant pressures, electrical readings on the reversing valve solenoid, defrost-board signal verification, and superheat/subcool measurement. We don't condemn the reversing valve until we've measured it. The truth, in writing, before any work begins.

Book the visit. Same-day or next-day, most days.

$77 to come out on a repair, credited toward the work. Free in-home consultation on new installs. Schedule online in about 90 seconds.

Schedule Service → Call (919) 897-1111

Cardinal Club — T.Byrd's maintenance plan

Year-round heat pump care

Heat pumps need two tune-ups a year.

Because heat pumps run year-round, they need two seasonal visits: pre-summer for cooling-mode pressures, coil cleaning, and capacitor test; pre-winter for heating-mode performance, defrost cycle verification, and electric backup-element check. Both are covered under the Cardinal Club, plus 10% off any repair and 5% off new equipment. $14.99 a month or $180 a year, per system. Free for first responders, teachers, and military through the Mission Ready Plan.

Join Cardinal Club → Mission Ready Plan →

Common heat pump questions

Heat pumps, plain answers.

The questions Raleigh and Triangle homeowners ask most often before booking heat pump repair, replacement, or seasonal care.

See all FAQs →

Is a heat pump the right choice for the Triangle?

Usually yes. Carolina winters are mild enough that a modern heat pump handles heating efficiently for most of the season. Once outdoor temperatures drop below about 30 to 35 degrees, the system may pull on electric resistance backup heat or, in dual-fuel setups, switch over to a gas furnace. One system covers both seasons, the lifetime operating cost typically beats a furnace + AC pair.

My heat pump runs on emergency heat all the time. What's wrong?

Several possible causes, in rough order of frequency: thermostat set to emergency heat by accident, outdoor unit not reversing (could be the reversing valve, defrost board, or a sensor), refrigerant charge low, or defrost cycle stuck. The $77 diagnostic measures which one and quotes the repair flat-rate before any work begins.

Dual-fuel vs straight heat pump, which is right?

Depends on the house and the existing setup. Dual-fuel (heat pump + gas furnace backup) makes sense when there's already gas service, the home loses heat quickly in single-digit cold snaps, or the utility's electric resistance backup math doesn't pencil out. Straight heat pump (heat pump + electric resistance backup) is simpler and often the right call for tight, well-insulated homes. We measure the load and run both scenarios on every quote.

What brands do you work on?

We service every major brand, Carrier, Trane, Lennox, Rheem, Goodman, Amana, Daikin, York, Bryant, American Standard, Heil, and more. For new heat pump installs, we primarily install Daikin and Goodman. Repair work covers the full market regardless of brand.

Do you offer financing on new heat pump installs?

Yes. We finance through GreenSky. Most install customers are pre-approved before the install date. Pricing is quoted in writing after a free in-home consultation that includes a Manual J load calculation, sizing the system to your home's actual heat and cool loads, not a sales target.

Both seasons, done right.

Same diagnostic discipline the Oyler family has carried since 1972. $77 to come out on a repair, credited toward the work. Free in-home consultation on new systems.

Schedule Service → Call (919) 897-1111

Need Charlotte? Switch to the Charlotte heat pump page →

Clean. Quality. Comfort.

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