Reach the Charlotte team.
Call, send a message, or use live chat. We'll route you to the right person and the right next step.
The dispatch team handles scheduling, service questions, estimates, and Cardinal Club support during business hours.
Three ways to get in touch.
Live chat
Open the chat at the corner of the screen.
A virtual assistant is available 24/7 to assist with booking, answer common questions, and route urgent calls.
Hours
Mon–Fri, 8 AM – 8 PM
Emergency dispatch and after-hours answering are available 24/7. Cardinal Club members receive priority scheduling and front-of-line service when demand spikes.
Charlotte dispatch base
317 Wilshire Ave SW Suite 10
Concord, NC 28025
Operations and dispatch only. Our trucks come to your home for service calls.
Service area
20 cities across the Charlotte metro, Concord, Charlotte, Kannapolis, Huntersville, Mooresville, Davidson, and 14 more.
See the Charlotte service area →Tell us what's going on.
Your message lands in our Concord dispatch queue. We'll respond during business hours, sooner if you mark it urgent.
No spam. Replies from our Charlotte dispatch team.
The Concord dispatch base
317 Wilshire Ave SW Suite 10 · Concord, NC 28025
Get directions →A few common questions.
The questions homeowners ask most often before the first call.
See all FAQs →Most days, same-day or next-day service is available, schedule permitting. In a peak July heat wave we sometimes run a day or two behind, but Cardinal Club members get priority scheduling and front-of-line slots.
The on-call team picks up, not a voicemail. We'll book the call for the next available appointment, or for the same evening if it's a heat-or-cool emergency. Cardinal Club members are routed to the front of the line.
Repair calls start with a $77 diagnostic, applied toward the repair. Installs and replacements get a free in-home consultation with a Manual J load calculation and a written quote. No truck-roll fees, no surprise invoices.
Most diagnostics are an hour or less. We measure refrigerant pressures, electrical readings at the contactor, capacitor performance under load, and condensate flow. You get the findings in writing before any work begins.
Or call. We're answering.
Phone is fastest if you're already on the road. Use the form if you'd rather type the details. Live chat is open 24/7 with a virtual assistant.
